Payments & Promotions
How do I use a promotion code?
You can apply your promotion code during checkout. Simply enter the code in the designated field, and the discount will be applied to your total if the code is valid and the terms are met.
How do I use Clearpay?
Shop on SAMURAI as normal and choose Clearpay at checkout. You'll be directed to Clearpay’s website to register or log in. Provide your payment details, and complete your order.
How does the Clearpay payment schedule work?
Clearpay splits your order into 4 installments, payable every two weeks. The amounts and dates will be displayed at checkout. You can make early payments via your Clearpay account, and the amount due will be adjusted accordingly.
How do I return or exchange an item purchased with Clearpay?
Items follow the standard return process. Refunds will be issued through Clearpay, and future payments will be canceled. Any payments already made will be refunded to your card.
Where can I find out more about Clearpay?
Visit the Clearpay website for FAQs, terms of service, and privacy policies.
How does Klarna work?
Shop now, pay later with Klarna. Add products to your cart, select Klarna at checkout, and enter your details. You’ll receive confirmation emails and payment reminders. You can manage everything in the Klarna app.
How does the Klarna payment schedule work?
Klarna offers two options: Pay in 30 Days or Pay in 3 instalments. Pay in 30 allows you to try before you buy, with no interest or fees. Pay in 3 spreads the cost into three interest-free payments.
Where can I find out more about Klarna?
Visit Klarna’s FAQ center for further information.
How can I use my gift card?
Purchase digital gift cards online. E-gift cards are valid for 2 years and sent via email with a unique code to apply at checkout.
My voucher or discount code isn’t working. What do I do?
Check the terms and conditions for the discount. Double-check the spelling as promo codes are case-sensitive. Contact info@samurai-sports.com if you're still having trouble.
Product
Where do I find the SAMURAI size guides?
Size guides can be found on the product pages on our website.
Where can I see upcoming product launches?
Create an account on SAMURAI, opt-in for email marketing, and you'll receive notifications for upcoming product launches.
Can I customise or personalise sportswear?
Yes, use our in-house kit designer to build custom kits. For tailored options, contact our team.
How do I find the right size and fit?
Use the size guide available on each product page for detailed measurements and fit advice.
Delivery
What is the delivery time and cost?
Delivery times and costs are calculated at checkout based on your location and the shipping method selected.
My parcel was supposed to be delivered, where is my order?
External factors may cause delays. Contact info@samurai-sports.com if your order is late.
Do you deliver to P.O. boxes?
No, we do not deliver to P.O. boxes at this time.
What should I do if I received the wrong or damaged product?
Contact us immediately at info@samurai-sports.com so we can assist you in resolving the issue.
Returns & Refunds
What is the returns policy?
You have 30 days from receipt of your item to return it. Items must be unworn, unused, and in original packaging. Include proof of purchase for returns.
How do I return my items to SAMURAI?
Use our returns portal by entering your order number and email. Choose whether you'd like a refund or an exchange and follow the instructions.
Where is my refund?
Refunds are issued once your return is processed. Depending on your payment method, refunds can take up to 10 business days to appear on your statement.
Can I exchange my product(s)?
Yes, use the returns portal to exchange items within 30 days of receipt. If the desired product is unavailable, return the original item for a refund and place a new order.
How many days do I have to return my order?
You have 30 days from receiving your item(s) to request a return for a refund or exchange.
Can I cancel or change my order?
Orders cannot be canceled or changed once placed. After receiving your order, you may return it for a refund.
How do I see my previous order history?
Log in to your SAMURAI account to view your order history. You should also receive order confirmation emails after each online purchase.
Orders
Can I cancel or change my order?
Orders cannot be canceled or changed once placed. After receiving your order, you may return it for a refund.
How do I see my previous order history?
Log in to your SAMURAI account to view your order history. You should also receive order confirmation emails after each online purchase.
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